Replacement Process
We are committed towards delivering the best products to you with all the best satisfactions. Here we provide the easy replacement where the buyer in case of defective or malfunctioning of the product can write to us and then our service person will take this ahead.
We request you to follow the below mentioned steps:
Step 1: Write to us on help@live-tech.in mentioning the issue
Step 2: Please do not forget to send the invoice along with the email
Step 3: After getting the confirmation over email, you will be asked to send the product to the given service center address.
Step 4: The buyer needs to borne the charges for packing and shipping to the given address or he/she can visit to the service center along with the product.
Step 5: Please share the AWB (tracking) details of the shipment on the same email thread.
Step 6: After receiving, our engineers will check and do the needful or replace the product with another working model. Please remember in the replacement process there may or may not be the product packaging but it would be made sure that you receive the product in the most safest manner.
